Terms of booking

Last updated 27 September 2026. This is a draft for legal review; details in square brackets are still to be confirmed.

These terms apply when you book a room at Stone Haus Boutique Hotel ("Stone Haus", "we", "us") through this website, by phone, by email or on WhatsApp. Please read them with our cancellation policy and privacy policy. When you book, you confirm that you have read and accept them on behalf of everyone in your booking.

Who we are

• Company: [registered company name and RC number to be confirmed]
• Address: 134, Ahmadu Bello Way, Victoria Island, Lagos
• Email: [to be confirmed]
• Telephone: [to be confirmed]

Making a booking

• You must be [18] or over to book.
• When you choose a room and rate, we hold it for you for [15 minutes] while you pay. If payment is not completed in that time, the hold ends and the room may be booked by someone else.
• Your booking is confirmed only when we have received and verified your payment, or the deposit your rate requires, and sent you a confirmation with your booking reference. A payment page, receipt from your bank or message from a payment provider is not a confirmation on its own.
• Please check your confirmation as soon as it arrives and tell us straight away if anything is wrong.
• One booking can include up to four rooms. For larger groups, please contact us.

Prices, taxes and currency

• Prices are in Nigerian naira (₦). Where we show an amount in another currency, it is only a guide; you pay in naira.
• Before you pay, we show the full price of your stay: the room rate for each night, any extras, and each tax and charge that applies, such as VAT, service charge and Lagos State consumption tax. The total you see is the total you pay, subject to any balance your rate allows you to pay later.
• Prices are calculated by our booking system when you book. We are not bound by a price that is obviously wrong, for example because of a technical error; if that happens we will contact you, and you may cancel with a full refund.
• Promotions and offers have their own terms, shown with the offer. Codes cannot be exchanged for cash or applied after you have booked.

Payment

• Online payments are processed by Paystack by card, bank transfer, USSD or the other methods Paystack offers. We never see or store your full card details.
• Some rates are paid in full when you book. Others require a deposit, with the balance due [on arrival]; your confirmation shows what you have paid and what remains.
• If we agree to a booking paid by bank transfer or on arrival, it is held only until the date we give you. If payment has not reached us by then, we may cancel it.

Changes and cancellations

How and when you can cancel, and any refund, depend on the rate you choose. Each rate's policy is shown before you pay and in your confirmation, and our cancellation policy explains the general rules. To change your dates, number of guests or rooms, contact us; changes depend on availability and may change the price.

Arriving and staying

• Check-in is from [to be confirmed] and check-out is by [to be confirmed], Lagos time. Early check-in and late check-out are available only when arranged in advance and subject to availability, and may carry a charge.
• Nigerian law requires us to record each adult guest's identity document at check-in. Please bring a valid passport, national identity card or driving licence.
• Each room has a maximum number of guests, shown when you book. Tell us the ages of any children when you book so we can offer the right room and rate.
• Please tell us your expected arrival time. If you have not arrived by [midday the day after your arrival date] and have not told us you are delayed, we may treat your booking as a no-show, as described in our cancellation policy.
• Extras such as airport transfers depend on the details you give us, such as your flight number and arrival time. Please keep them up to date.

Your stay

• Please treat the hotel, its staff and other guests with respect. We may ask a guest to leave, without a refund, if their behaviour puts others at risk or seriously disturbs them.
• Smoking is [not permitted indoors]. [A cleaning charge may apply if this rule is broken.]
• You are responsible for damage to the hotel caused by you or your guests, beyond normal wear and tear. We will tell you what we propose to charge and why before taking any payment.
• Please use the safe in your room for valuables. [Our liability for guests' property is limited as the law allows.]

If we need to change or cancel your booking

In the rare event that we cannot provide the room you booked, we will offer you a room of the same or a higher standard at no extra cost. If that is not possible, or you prefer not to accept it, we will cancel your booking and refund everything you have paid. [Legal review: set out any further compensation and our liability for events beyond our reasonable control.]

Complaints

If something is not right during your stay, please tell our team straight away so we can put it right. After your stay, write to us at [to be confirmed] and we will reply within [14 days].

The law that applies

These terms are governed by the laws of the Federal Republic of Nigeria and of Lagos State, and the courts of Lagos State have jurisdiction. [To be confirmed by legal review.] Nothing in these terms affects your rights under the Federal Competition and Consumer Protection Act 2018 or other law that protects consumers.

Changes to these terms

We may update these terms from time to time. The version shown when you book is the one that applies to your booking.